Shipping policy
Thank you for shopping with us. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for complete details regarding order processing, shipping timelines, delivery, and related information.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons, sales events, or holidays, processing times may be slightly delayed.
Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Time
Estimated delivery times may vary depending on your location and shipping method selected at checkout.
Domestic Shipping
- Estimated delivery: 5–7 business days
International Shipping
- Estimated delivery: 7–21 business days
Please note that delivery times are estimates and are not guaranteed.
3. Shipping Charges
Shipping fees are calculated at checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
We may offer free shipping promotions on selected products or minimum order values.
4. Order Tracking
Once your order has been shipped, tracking details will be sent to your registered email address. Customers can use the tracking number to monitor shipment progress.
5. Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
- We are not responsible for delays caused by customs clearance procedures.
6. Delayed or Lost Shipments
While we work with trusted shipping partners, unexpected delays may occur due to:
- Weather conditions
- Customs processing
- Carrier delays
- Incorrect shipping information
If your order appears lost or significantly delayed, please contact our support team for assistance.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We are not responsible for lost packages.
- Additional shipping fees may apply for re-delivery.
Please contact us immediately if you need to update your shipping address after placing an order.
8. Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
- We will review the issue and provide a suitable resolution.